Questions
Questions owners ask
Can I see how my website is doing?
Yes. Your website stats show how many people visited your site, what they clicked and how many tapped your Call button, compared with the week before. Every enquiry from your form comes straight to your email. It’s free in the Clarity app, so there’s nothing extra to pay. It works without cookies and doesn’t store anything personal about your visitors.
What can I change myself?
Every website comes with a simple editor on your phone, at no extra cost, locked with your own PIN. You change your menu or price list yourself, any time: your dishes, prices, an order-by note and a line of small print. Coming soon Change your own photos and opening hours too. Until then, send them over and we’ll swap them in. Want a whole new page, a new section or a full redesign? We’ll build it for you and quote it first.
Are there any hidden costs?
No. Every price is agreed with you before we start, and nothing is added without your OK. The only other cost is your web address after year one (£10 a year).
What is the Clarity app?
A simple app on your phone, made for your trade. It keeps your enquiries, jobs and customers in one place, and it’s locked with Face ID or a passcode. It’s free for every trade, with invoices, Who owes me and a booking link built in. Clarity Care Plus includes Clarity Plus, with staff logins for your team. Photo mock-ups are an extra, £2.99 a month for 30. We’ll show it to you in your free chat.
Will it work with my card machine?
Not yet. We’re testing a card machine link with one shop, so each sale comes off stock by itself. It isn’t available to other businesses yet. Ask us in your free chat and we’ll tell you when it is.
Is there a contract? Can I cancel?
No contract on monthly plans, so you can stop whenever you like. Your website is a one-off price.
Can I see a design before I pay?
Yes. See 2 or 3 free design previews of your new site before you pay a penny. No obligation.
Do I own my website and web address?
Yes. Your web address stays yours, and so do your words, photos and prices.
Can you do more, like an app?
Yes. We can build a custom app for your business. It gets a written quote first, after a free chat.
Do you charge VAT?
No. We’re not VAT-registered, so no VAT is added to any price.
Is a real person involved?
Yes. A real person checks everything and gets back to you.